DefterDefter · English
This policy explains when refunds may apply to Defter credit and charges.
Defter is a pay-as-you-go digital service delivered as you use it. Credit legitimately consumed for completed usage is normally non-refundable, except where the service was defective, incorrectly charged or a refund or other remedy is required by applicable law.
Contact admin@defterassist.com with the payment receipt. Verified duplicate or unauthorized Defter charges will be investigated and, where approved, returned to the original payment method.
Submit a request within 14 days of purchase. We review refunds for the unused portion of credit, except where law requires a different result. Consumed promotional or free credit has no cash value.
If purchased credit could not be used because of a verified Defter failure, contact support so we can restore credit, correct the service or assess a refund.
Disabling auto-reload prevents future reloads but does not automatically reverse a completed charge. Accidental-charge requests will be reviewed under this policy and applicable law.
Send your account details, payment reference and reason for the request to admin@defterassist.com. We aim to review and respond within five business days. Approved refunds are returned through the original payment method; additional bank or payment-provider processing time may apply.